Unlock the Power of Generative AI for Your Business
Generative AI (Gen AI) is not just the future; it's the present, transforming the way businesses innovate, create, and engage
The Harvard Business Review reports that research shows increasing customer retention rates by 5% increases profits by 25-95%.CRM systems assist companies in maintaining ongoing client connections, personalizing communications, and providing excellent customer experiences, eventually increasing client retention and loyalty.
THE FIRST STEP TO GETTING THE MOST OUT OF YOUR NEW SOFTWARE IS DEFINING YOUR GOALS FOR DEPLOYING A CRM SYSTEM. OUR CONSULTANTS AT DIGISOURCE'S ASSIST YOU IN FINDING AND SETTING UP A CRM SYSTEM TO FIT YOUR NEEDS AND GIVE YOU THE EXPERTISE YOU NEED TO MAKE THE RIGHT CHOICE.
CRM is versatile, serving companies of all sizes and industries. It caters to large enterprises seeking streamlined customer tracking, small businesses aiming for efficiency, and startups prioritizing agility. Regardless of your sector or scale, if customer communication and data management are vital, CRM tools offer invaluable support. CRM provides access to a comprehensive view of each customer, streamlining service delivery and enhancing personalization across touchpoints. With all customer information centralized, your team can deliver consistent and tailored experiences, fostering stronger relationships and loyalty.
ENHANCED COLLABORATION
Promote cross-team alignment by sharing valuable customer insights, fostering a cohesive approach to customer interactions. CRM facilitates seamless communication and collaboration across departments, ensuring everyone is on the same page and working towards common goals.
BOOST YOUR SALES
CRM systems simplify sales processes by enabling teams to manage leads, monitor opportunities, and automate routine tasks. Your sales teams can optimize their time by targeting high-value prospects and nurturing leads with the most potential. This streamlined approach not only saves time but also leads to an increase in closed deals.
ENABLES DATA-DRIVEN DECISION MAKING
Dashboard in CRM helps you in making accurate sales forecasts and enables you to take data-driven decisions. You can refine your sales strategies, and identify areas for improvement. With real-time insights at your fingertips, your sales teams can adapt to changing market dynamics and customer preferences with agility.
KNOW YOUR CUSTOMERS BETTER
CRM acts as a comprehensive record of conversations, interactions, requirements, notes, and contact details, offering you an advantage in delivering a winning customer experience and customer retention.
THE ADVANTAGES OF CRM FOR YOUR BUSINESS
OUR CRM OFFERINGS INCLUDE
STRATEGY
Developing a targeted strategic plan designed specifically for the implementation and enhancement of your CRM systems.
PROJECT MANAGEMENT AND IMPLEMENTATION
Planning, organizing, and executing activities to ensure the successful development, deployment, and integration of your CRM systems.
NEEDS ANALYSIS
Identifying and evaluating requirements, goals, and constraints to effectively address your CRM-related organizational challenges.
OPTMIZATION
Fine-tuning CRM processes and systems to maximize efficiency and ensure the realization of your CRM-related KPIs.
PROCUREMENT
Managing the buying process of CRM solutions according to specific CRM needs, budget, and existing infrastructure.
KEY FEATURES OF CRM
Contact Management
Establish connections by creating contact records, tracking sales activities, and viewing prior exchanges. Having all of your sales team's customer contact information, correspondence history, and activities in one place will boost productivity. Your team can access deep insights with the help of a contact management software, including information about a contact's previous online activity with your business.
Activity & Task activity
Through the CRM activity and task management feature you can create a personalised command centre with all of your tasks, meetings, and contact information in one location easily accessible in a simple dashboard. See historical task performance data, including deals made, calls placed, and tasks accomplished. This includes features such as task progress tracking, deadline management, task queues, automated task creation.
Sales and Marketing automation
As your business expands, it can become more challenging and time-consuming to effectively communicate with leads via various channels. CRM systems facilitate the automation of sales and marketing processes, streamlining your efforts and enabling you to run more and more successful campaigns. Use email triggers, chatbots, workflows, and other tools to send tailored messages to your target audience.
Dashboards and Analytics
Link your CRM data to your marketing, sales, and customer service data in a seamless manner. Integrate data from your existing business apps to your CRM in order to unite both your internal and external data — allowing you to build powerful, adjustable and intuitive ways to visualize your data and analytics, enabling more informed and quicker decision making.
Mobility
Thanks to the mobile accessibility of your CRM system, you can offer first-rate customer service from anywhere. With your mobile device, you can now manage your inbox, open support tickets, report customer issues, and monitor SLAs. Additionally, it lets you access your dashboards and reports directly from a mobile app, giving you access to crucial information when you're on the go.
